Terms of service
Last Updated: June 2026
Welcome to SMUL. By accessing our website and placing an order, you agree to be bound by the following Terms of Service.
Please read these terms carefully before using our website.
General
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this website and place orders.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.
Products & Availability
We strive to display our products, descriptions, and images as accurately as possible. However, due to the handmade nature of our products, slight variations in appearance, decoration, colours, and packaging may occur.
All products are subject to availability.
We reserve the right to discontinue products or limit quantities at any time.
Pricing
All prices displayed on our website are listed in South African Rand (ZAR) and are subject to change without notice.
We reserve the right to correct pricing errors or inaccuracies at any time.
Orders
Once an order has been placed, you will receive an order confirmation email.
We reserve the right to refuse, cancel, or limit orders at our sole discretion, including orders that appear fraudulent or violate these Terms of Service.
Personalised Products
Customers are responsible for ensuring that all personalised information submitted, including names, messages, and special instructions, is accurate.
SMUL is not responsible for errors resulting from incorrect information supplied by the customer.
Payment
Payment must be received in full before an order is processed and fulfilled.
We use secure third-party payment providers to process transactions.
Delivery
Delivery times are estimates only and may vary depending on location, courier services, weather conditions, public holidays, and other circumstances beyond our control.
SMUL is not liable for delays caused by third-party courier providers.
Customers are responsible for providing accurate delivery information.
Returns & Refunds
Due to the perishable nature of our products, returns are generally not accepted.
Please refer to our Refund Policy for detailed information regarding refunds, replacements, and damaged orders.
Intellectual Property
All content on this website, including logos, branding, product images, graphics, text, and designs, remains the property of SMUL and may not be copied, reproduced, or used without written permission.
Limitation of Liability
To the fullest extent permitted by law, SMUL shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of South Africa.
Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email: smulza1@gmail.com