Refund policy
Returns
As our products are freshly baked to order and classified as perishable goods, we are unfortunately unable to accept returns once an order has been delivered.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or you are unhappy with the quality of your order, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review each case individually and may offer a replacement, store credit, or refund where appropriate.
Cancellations
Orders may be cancelled within 12 hours of purchase, provided production has not yet begun.
Once an order has entered production or has been baked, cancellations and refunds cannot be accommodated.
Personalised Orders
Due to the custom nature of personalised products, personalised orders are non-refundable unless the item arrives damaged, defective, or incorrect.
Delivery Issues
We are not responsible for delays caused by couriers, incorrect delivery information supplied by the customer, weather conditions, or circumstances beyond our control.
Contact Us
For any questions regarding your order, please contact us at: smulza1@gmail.com